Returns & Exchanges
At Gunia Project, we want you to be completely satisfied with your purchase of our artisan-crafted pieces. If your item is not quite right, you may return or exchange it within 14 days of receipt, provided it remains in its original, unworn condition with all tags attached.
Initiate Your Request
Contact our customer concierge team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Securely pack the items in their original Gunia Project branded packaging to ensure they are protected during transit.
Ship the Item
Send your package using a trackable shipping service to the address provided in your Return Authorization email.
Quality Inspection & Refund
Once our artisans inspect the returned item, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing